Same Day Delivery (Penang state & Sungai Petani)


Warranty Policy


to be your trusted partner for technology by delivering the advice, service and convenience you deserve – all at competitive prices. If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair.


Our warranty support only provide for customer purchased from official website ( or BestBuy IT Mall retail store. Any product purchased from Shopee or Lazada platform is not eligible to claim warranty,getting extra services or online technical support from BestBuy IT Mall retail stores and Whatsapp numbers, customer will need to chat with that particular online store for further support.


  1. How to Return and What is the process
    1. Send us an email at [email protected] detailing :
      1. Order no:
      2. Contact no:
      3. Product to return or exchange:
      4. Reason for return or exchange:
    2. Return item using methods stated below
    3. Once your return is received and inspected by us (usually within 72 hours), your refund will be processed and we will contact you to arrange the refund
  2. Item Return Method
    1. Return to our storefront in person
      1. Avoid shipping charges and receive a refund more quickly by returning your items to any BestBuy IT Mall store.
    2. Return by mail
      1. Mailing address : 66 & 68, Jalan Kurau, Chai Leng Park, 13700 Perai.
      2. Phone : 0174922811
  3. Shipping Cost
    1. We will cover reasonable and customary ground shipping fees if customer is returning manufacturer-defect or incorrect items. Customer please send back at standard shipping rate.
    2. Customer will borne the postage cost in other situations.
  4. Returning Defective Items
    1. If you receive a product that is defective, offers 1 to 1 replacement within 7 days starting from purchase date for manufacturer defects. Not including accidental damage, human error.
    2. Please take note that if the product is deemed to be in working condition and no fault found for warranty claim or consumer guarantee claim, a service fee of RM 50 may be applied with the to and fro shipping charges.
  5. Returning Incorrect Items
    1. If you receive a product that is not the product you ordered, please return it to us – and we'll arrange for a replacement.
  6. What To Return
    1. Include all original packing and accessories.
    2. Your receipt or packing slip.
  7. Shipping Packaging
    1. Customer please ensure the products are well package with necessary protection.
  8. Privacy Protection
    1. Please remember to remove your personal data and other information from the products you are returning.


Warranty Service & Repair Service for Item without Warranty

  1. Item without warranty
    1. For item without / over warranty / non products / etc., there will be warranty services fee.
  2. Shipping Cost
    1. For faulty or defective product, return shipping cost will be bear by customer unless item defective when receive, we will bear the shipping cost for exchange new one.
  3. Service / Repair costs
    1. Part replacement fee will be advised ahead via phone or email before the repair by our vendor/supplier/service center. will only proceed ahead after getting customer consent.
    2. No charges shall be imposed in the event the customer refuses to repair after a verbal or printed quotation has been given. cover only hardware problem and hardware defect due to manufacturing issues. There will be fee for other issues such as configuration, networking and etc. is chargeable. We encourage customer to enquire if you have questions.
  4. Data Protection
    1. Customer are responsible for any softwares & files installed in the PC and the hard drive(s).
    2. is not responsible for any data loss. Please backup your data (if it is still possible).
  5. Shipping Packaging
    1. Customer please ensure the products are well package with necessary protection


*BestBuy IT Mall Sdn. Bhd. reserves the right, in its sole and absolute discretion, to make changes on warranty policy without prior notice.